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Glossary

What is Affordability?

Risk

Affordability is how much a person can put toward loan installments without compromising essential expenses. It is estimated from their income and existing obligations, and it defines the maximum reasonable amount to grant.

Why it matters

Willingness to pay is measured with history; ability, with numbers. A customer may want to pay and be unable to, and there delinquency says nothing about their behavior and everything about a badly calibrated amount.

When a customer holds debt at several institutions, the real burden is only visible by adding up all their obligations, not just yours.

  • Defines the maximum reasonable amount, not just approval.
  • Must account for debt at other institutions.
  • Key to avoiding payment shock when raising limits.
FAQ

Common questions

Why look at debt at other institutions?+

Because the customer pays every installment out of the same income. Assessing only your own exposure overestimates their capacity and is a typical cause of over-indebtedness.

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